Frequently Asked Questions

GSOS Journey Tips

Q: What is the Global Sources Online Show (GSOS)?
A: GSOS is a new online sourcing platform designed for buyers from around the world to engage and interact with suppliers and source in-demand products across three key sourcing categories.

Q: What sourcing activities can we do at these Online Shows?
A: a. Live Activities / Live Streaming

• Product demos and supplier interviews
• Sharing from KOLs and buyers
• Learn from industry experts and influencers
• Insights on e-commerce and traditional business
• Enjoy world-class performances, celebrity guests
• b. Video Meeting
  Meet, network and source
  1:1 Live Chat with Supplier
  1:1 Video Meeting with Supplier
  c. Online Product Sourcing
• d. Send RFIs & RFQs
• e. Availability of live streams in different languages
• Day 1 : English live stream
  Day 2 : English live stream
  Day 3 : Latin America live stream (Spanish/Portuguese)
  Day 4 : Chinese live stream
  Day 5 to Day 7 : Please refer to Live Streaming schedule

Q:What else can I do to make my GSOS participation more productive?
A: a. Please take note of  the Live Streaming schedule

• These live videos are designed to give you valuable product sourcing advice. In addition, they show product demos, share the latest market insights for the most in-demand product categories.
• b. Set up 1:1 meetings with suppliers
  Talk with your preferred suppliers and get to know them better. With GSOS, you can hold 1:1 chats or 1:1 video meetings with the exhibitor of your choice.
• c. Engage with people
• Post comments during the Live Stream to engage with both host and other viewers.

Communication

Q:How do I engage with Suppliers on GSOS?
A:1.   Source for products using the Search Bar

• Please type your preferred product, selecting “Products” in the search bar

• 2.  Product Category
  Search for your favorite product by choosing your preferred Product Category
• 3.  Source for exhibitor using the Search Bar
• Please type your favourite exhibitor when you select “Exhibitors” in the Search Bar
• 
• 4.  Send out RFIs
• Press the “INQUIRE” button and send an RFI to exhibitor
  
• 5.  Chat with supplier directly
• Press the “CHAT” button to chat with the Exhibitor
• 
• 6.  Sent out RFQs
• Send RFQs and receive quotations from matching exhibitors.
  
• 7.  Set up a Video Meeting
  Set up a 1:1 video meeting to create new business opportunities

Book Your MATCH Virtual Business Meetings

Q: What is Video Meeting?
A: It’s a 1:1 meeting environment that allows buyers to communicate directly and face-to-face with exhibitors.

Q: How can I request  a Video Meeting?

A: 1.Go to your favourite Exhibitor and Click the “Video Meeting” in the bottom Button to set up an appointment

• 2.Fill in the creation meeting information. The duration of Every Video is 15 mins
• 
• 3.All of your Video Meeting that you can view created meeting list
• 
• 4.You can view created meeting details
• 

Note: 

1.When using a computer with a camera and microphone, but still cannot hear the meeting or they cannot hear you, please do the following：

• Use the Chrome browser to open the video meeting and follow the steps below to check whether the device permissions are enabled:

2.Please refer to the following operation version, browser model and version number for video meeting：

Friendly Reminder:

Check your device’s camera and mic settings to ensure your Video Meeting goes smoothly.

Window 10:

Camera

Go to Settings –>“Privacy” –> “Camera”–> And turn on “Allow apps to access your microphone

Mic

Go to “Settings” –>“Privacy”–> “Microphone” –> And turn on “Allow apps to access your microphone”

For Mac OS:

Camera

Go to “Settings”–> “Security & Privacy”–> “Privacy” –> “Camera”–> And make sure to allow the app you’re using to access your camera

Mic

Go to “Settings” –> “Security & Privacy” –> “Privacy” –>“Microphone” –> And make sure to allow the app you’re using to access your microphone

Product Sourcing

Q:  Search by Product
A: a.  Through the search bar

• Select “Products” in the Search Bar and type your desired product to search.

• b. Search by Exhibitor
  Select “Exhibitors” in the Search Bar and type your desired exhibitor to search.
• 

• c. Search by Product Category

1. Search for your favorite product by choosing your preferred Product Category

Q: How can I get in touch with a supplier?

A: 1. Send an RFI

• Press the “INQUIRE” button to send an RFI (inquiry) to the exhibitor.

• 2. Chat with exhibitor directly
• 
• 3. Send an RFQs
  Send RFQs and receive quotations from matching exhibitors.
• 
• 4. Set up a Video Meeting
• 
• 5. How can I store my favorite products and exhibitors on GSOS.com? 
• Mark your preferred products and suppliers as “Favorite” by simply clicking on the heart icon

Tips for Product Sourcing

1. Use the Search Bar
2. Use Product Categories
3. Send an RFI / RFQ
4. Chat with supplier
5. Set up a 1:1 Video Meeting with exhibitor
6. Attend our Live Streaming to get more sourcing ideas and insight on trends
7. Mark as ‘Favorite’ your preferred products and suppliers by clicking on the heart icon

Sourcing Requests – RFI & RFQ

Q: How can I let exhibitors know about my sourcing requirements?
A:   You can let exhibitors know about your sourcing requirements by sending them any of these:

• 1. RFI 
• Non-targeted sourcing requests; once exhibitor receives this, they usually reply within 24 hours
  2. RFQ
• Targeted sourcing request; you can also set up a 1:1 video meeting with the exhibitor after RFQ is submitted

Q: How do I send an RFQ?
A:Just click on the “Request for Quotations” button and send RFQs to matching exhibitors

Q: How do I send an RFI?
A:   Press the “INQUIRE” button to send an RFI

Q: How can I get the most suitable response through RFI & RFQ?
A:  GSOS provides you with a platform to engage your preferred exhibitors.

• We suggest that when you send an RFQ, make sure to select your favorite exhibitor and set up a 1:1 video meeting.
• In advance of your meeting, you can send them inquiries for specific questions and ideas you’d like to discuss during the video meeting.
• If you encounter the product sourcing issues, please do not hesitate to contact our Customer Service Team to seek advice.

Live Streaming

Q: What is Live Streaming?
A: These are videos that are available live and, later,  on demand 24/7 – deliver valuable sourcing content including Live Presentations, Product Demos and more

• Our streaming content is free to watch and we encourage you to interact with the speakers and fellow viewers by leaving comments for each video.

Q: How can I join the Live Streaming?
A: Please click here to see the program schedule

Q: Can I watch replay or Live programs?
A: Yes – look for the icon at the upper left-hand corner of each video:

• Replay
  Live Upcoming
• 

Customer Service

Q: When can I reach the Global Sources Customer Service Team?
A: Our Customer Service Team is available 24/7 to help you, so please do not hesitate to contact us.

Q: How can I send my feedback to you?
A: Please email service@globalsources.com and our team will reply to your query as soon as we can.

Q: How can I contact Global Sources Customer Service Team?
A: You can reach us in several different ways:

• Livechat
  Hotline: +852 8121 2000
  For English, please press 1
  For Cantonese, please press 2
  For Mandarin, please press 3
  Email: service@globalsources.com